Did you just receive your item, only to realise you selected the wrong size, the colour is not what you expected, or perhaps it doesn’t fit? Don’t panic: if the size is the issue, we will rectify the size so that it fits, or if you prefer, you can get an exchange or refund. Here is how.
A. Rectifying the size
If the garment is too small or too big, simply contact us by email with your full measure (please refer to the page ‘What’s my size’ for help with measuring), and send the garment back. We will do the rest.
B. Exchanging an item: conditions
(For gift vouchers, please see bottom of page). You can exchange any garment up to 14 working days after delivery date, provided that:
- The items haven’t been used or aren’t damaged – for hygiene reasons, we can only sell garments which haven’t been worn. All goods will be inspected on return.
- The goods are your responsibility until they reach us, so make sure it’s packed up properly and can’t get damaged on the way; we recommend you obtain proof of postage.
How to exchange an item
Please send us back your item(s) with your original order number, which model you wish to exchange it into, size, colour as well as the reason why you would like to exchange your garment (doesn’t fit properly / size or colour is not what I’ve ordered). Note that we cannot reimburse the cost of returning the garment(s) to us. However, we will send the new item free of charge. Note that your screen may alter colours slightly.
C. Refunds: conditions
You can change your mind after receiving the order: you have 14 working days to cancel the contract for your order with us and we will issue you with a refund equal to the cost of the item returned (minus our delivery charge to you). In this case, contact us with your order number. You will need to pay the cost of returning the order.
If you have paid by PayPal, we will simply reverse the transaction. If you paid by any other means, please let us know your bank details so you can refund your purchase.
Note that garments made to measure (or using a different colour combination that is not on the website) are not refundable.
You can use your gift voucher to buy any item(s) in the site; simply enter your voucher code upon checking out. Vouchers are valid for 6 months from purchase date and are strictly non refundable. Vouchers can combine clothes and tango lessons (for the later, refer to our main site www.tanguito.co.uk).